24/7 monitoring
CPU, memory, disk space, security updates, backup status, login anomalies. All on a dashboard we watch, not you.
Managed IT Service Karlsruhe
Managed IT Service Karlsruhe. IT that doesn't get noticed until it stops.
With our managed IT service, we take ongoing responsibility for your workstations, servers and core systems. Instead of waiting for problems, we monitor systems around the clock, keep them up to date and see bottlenecks before users do.
Availability
> 99.9 %
Patch compliance
> 97 %
Tickets / month / user
~ 0.8
What you get
Four things we don't leave to chance.
Patch and update management
Operating systems, Office, browsers, drivers, firmware. Regular deployment in defined maintenance windows so critical gaps stay open for days, not weeks.
Defined accountability
You know who is responsible for which topics. We provide a written service description specifying exactly what is in the package and what costs extra.
Strategic roadmap
Once a quarter we sit down for 60 minutes and look ahead: upcoming licence changes, ageing hardware, key focus areas for the next months.
How we work
What working together looks like in practice.
- 01
IT audit
Inventory of all systems, licences, contracts and critical dependencies. Result: a clear picture of the current state and the most important quick wins.
- 02
Onboarding
RMM agent rollout, backup verification, documentation, definition of service hours and escalation rules.
- 03
Operations
Monitoring, patching, helpdesk, licence management, monthly report with the most important metrics from your IT environment.
- 04
Continuous improvement
Quarterly review, annual modernisation roadmap, ongoing optimisation of performance and costs.
FAQ
Frequently asked questions about Managed IT Service Karlsruhe
How is Managed IT typically billed?
Per user or per endpoint as a fixed monthly fee. This means you know your IT costs in advance. Hardware procurement, project work, and one-time migrations are listed separately.
What is included, what costs extra?
Included is everything needed for healthy operation: monitoring, updates, helpdesk within defined packages, backup management, and reports. Larger projects such as Microsoft 365 migration, firewall replacement, or new locations are separate.
Can we continue using existing tools?
Yes. We are vendor-independent and work with what you already have where it makes sense. Where we see risks or high follow-up costs, we say so clearly and propose alternatives.
What contract durations are available?
Typically 12 or 24 months with a three-month notice period. Longer terms reduce the monthly fee; shorter terms are possible but slightly more expensive.
Locations · Baden-Württemberg
Available at all our locations
All listed locations are served by us on-site.
75172 · BW
IT Pforzheim
IT services in the Goldstadt
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75335 · BW
IT Dobel
IT service in the northern Black Forest
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76437 · BW
IT Rastatt
IT for industry and government
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76530 · BW
IT Baden-Baden
Premium IT for hospitality and SMBs
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76646 · BW
IT Bruchsal
IT for the Kraichgau region
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75015 · BW
IT Bretten
IT services in the Melanchthon city
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