A known point of contact
You call, we know who you are. No rotating hotlines, no escalation ping-pong. Usually the same small team handles your account.
IT Support Karlsruhe
IT Support Karlsruhe. When something breaks, we're your direct line.
IT support the way it should be: a known contact who knows your systems and doesn't hide behind ticket numbers. We handle incidents, answer user questions and take care of the recurring small issues that otherwise pile up.
Avg. call answer time
< 5 min
First-call resolution
78 %
Employees supported
600+
What you get
Four things we don't leave to chance.
Remote and on-site
Most issues are resolved via remote access in minutes. When an on-site visit is needed, we reach you quickly from our Karlsruhe-Wolfartsweier office.
Transparent billing
Flat packages per workstation or per user, or billed in 15-minute increments. At month end you see exactly what you are paying for.
Plain language
We explain solutions so your team can follow them. No pseudo-jargon, no ticket-speak that helps nobody.
How we work
What working together looks like in practice.
- 01
Intake
You tell us your main systems; we document devices, software and access. Typically done in half a day.
- 02
Onboarding
We set up our remote management tools, define escalation paths and agree service hours with you.
- 03
Ongoing support
Via phone, email or ticket portal. Response typically within 30 minutes; on-site visits available same day if needed.
- 04
Monthly review
You receive a compact report on requests handled, time spent and recurring topics.
FAQ
Frequently asked questions about IT Support Karlsruhe
What is the difference between IT support and Managed IT?
IT support is reactive: you report an issue, we solve it. Managed IT is proactive and additionally includes monitoring, patching, licence and backup management. Many customers start with support and later move to the managed model.
How quickly are you reachable?
Monday to Thursday between 08:00 and 16:00, Friday until 15:00 we typically answer calls within minutes. For after-hours emergencies, a separate number is included in the service contract (24/5).
Do we need to sign a contract?
No. You can request support per incident or book a monthly package. Both are possible; the package is worthwhile from around five regular users.
Can you support individual users only?
Yes. Law firms, medical practices, and small teams often take this approach. We support from a single workstation upwards.
Locations · Baden-Württemberg
Available at all our locations
All listed locations are served by us on-site.
75172 · BW
IT Pforzheim
IT services in the Goldstadt
View location →
75335 · BW
IT Dobel
IT service in the northern Black Forest
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76437 · BW
IT Rastatt
IT for industry and government
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76530 · BW
IT Baden-Baden
Premium IT for hospitality and SMBs
View location →
76646 · BW
IT Bruchsal
IT for the Kraichgau region
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75015 · BW
IT Bretten
IT services in the Melanchthon city
View location →