Average response time (minutes)
22 min
Last 12 months · all tickets · daytime
Managed IT services · Karlsruhe & Baden-Württemberg IT that runs so quietly
IT that runs so quietly
you can forget it's there.
We take care of small and mid-sized businesses, law firms, hotels and manufacturers across the Karlsruhe region. Proactive, on-site, and with clearly agreed response times.
Trusted across 6 locations in Baden-Württemberg
Live indicators
Numbers an IT partner must deliver.
Service quality is measurable. These numbers are refreshed monthly from our monitoring platform.
Availability / uptime
99.92 %
Business-critical systems · rolling 12 months
Locations in Baden-Württemberg
6
On-site service between Karlsruhe and Pforzheim
Services
IT services that make your day noticeably easier.
Six clearly defined services with real value. Each page shows what we help with, who it makes sense for, and what a realistic next step looks like.
IT Support Karlsruhe
Quick help with issues, user questions and everyday IT topics.
- Remote or on-site
- Dedicated contacts
- Support for daily operations
Managed IT Service Karlsruhe
Predictable IT support instead of pure reaction to outages.
- Monitoring and maintenance
- Clear responsibilities
- Predictable monthly fee
Microsoft 365 Management Karlsruhe
Clean setup and ongoing administration of modern Microsoft 365 workplaces.
- Users and rights kept tidy
- Secure collaboration
- Guidance through migrations
Network Management Karlsruhe
Wi-Fi, VPN and multi-site networking that does not slow down under load.
- Wi-Fi and routing
- Multi-site connectivity
- Solid fault diagnosis
Backup and Data Protection Karlsruhe
Data protection where recovery is actually tested, not just the backup checkmark.
- Clear backup concept
- Tested recovery
- Controlled backup routines
Open Source Management Karlsruhe
Open-source solutions cleanly integrated, operated and maintained.
- Selecting the right tools
- Integration into your IT
- Ongoing operation and maintenance
Locations · Baden-Württemberg
We are where you work.
Six fixed locations between Pforzheim and Baden-Baden. On-site service in the region, without waiting for a technician 200 km away.
75172 · BW
IT Pforzheim
IT services in the Goldstadt
View location →
75335 · BW
IT Dobel
IT service in the northern Black Forest
View location →
76437 · BW
IT Rastatt
IT for industry and government
View location →
76530 · BW
IT Baden-Baden
Premium IT for hospitality and SMBs
View location →
76646 · BW
IT Bruchsal
IT for the Kraichgau region
View location →
75015 · BW
IT Bretten
IT services in the Melanchthon city
View location → FAQ
Questions you might be asking yourself right now.
We answer before you have to ask.
What size of companies does Biber-Solutions work with?
Our focus is on mid-sized businesses with 10 to roughly 250 workstations in Karlsruhe, Pforzheim, Rastatt, Baden-Baden, Bruchsal, Bretten and Dobel. We act as an external IT partner with clearly documented response times and responsibilities.
How quickly are you on-site in an emergency?
Within our service area between Karlsruhe and a 40 km radius we guarantee response times between 30 minutes and 4 hours, depending on the contract. Outside business hours a 24/5 emergency line is available.
Which vendors do you work with?
We are vendor-independent but prefer Microsoft 365 and Azure for cloud, Sophos, Fortinet and WatchGuard for firewalls, SentinelOne and Microsoft Defender for Business for EDR, plus Veeam and AvePoint for backups.
Do I receive monthly reports?
Yes. Every month you get a report covering response times, ticket statistics, critical updates, patch compliance and backup status. Each quarter we run a 60-minute review meeting.
Am I locked into a long-term contract?
We prefer 24-month contracts with a short notice period because onboarding and stable processes take time. Project work and consulting are always available without any contractual commitment.
Where is my data stored?
In EU data centers or in Germany when required. We run Microsoft 365 with EU data residency, backups live in German or Swiss data centers. We provide a list of all sub-processors involved.