Guaranteed response times
All service contracts include contractually defined response times, not best-effort estimates. Depending on your package: remote within 30 minutes, on-site within 2–4 hours.
Locations · Baden-Württemberg Six locations.
Six locations.
One shared standard.
We serve businesses at six fixed IT service locations across Baden-Württemberg: Karlsruhe (headquarters), Pforzheim, Rastatt, Baden-Baden, Bruchsal, Bretten and Dobel. From our office in Karlsruhe-Wolfartsweier we reach every location within roughly 40 minutes.
Every location gets the same response times, the same documentation standards and the same dedicated contact. Distance does not determine service quality.
Locations · Baden-Württemberg
We are where you work.
Six fixed locations between Pforzheim and Baden-Baden. On-site service in the region, without waiting for a technician 200 km away.
75172 · BW
IT Pforzheim
IT services in the Goldstadt
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75335 · BW
IT Dobel
IT service in the northern Black Forest
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76437 · BW
IT Rastatt
IT for industry and government
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76530 · BW
IT Baden-Baden
Premium IT for hospitality and SMBs
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76646 · BW
IT Bruchsal
IT for the Kraichgau region
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75015 · BW
IT Bretten
IT services in the Melanchthon city
View location → Service standard
What on-site IT service means at every location.
One dedicated contact
You always reach the same small team: no call centre, no ticket queue that nobody owns. Your contact knows your infrastructure and your history.
Monthly reporting
Every month you receive a compact report: open and resolved tickets, patch status, backup status and any risks identified. So you stay informed without having to ask.
On-site travel included
Under flat-rate contracts, travel costs to all covered locations are included. No surprise invoices per visit, just the monthly fee you agreed on.
FAQ
Frequently asked questions about our locations
Which locations does Biber-Solutions cover?
We serve businesses in Karlsruhe (headquarters), Pforzheim, Dobel, Rastatt, Baden-Baden, Bruchsal, and Bretten. From our Karlsruhe-Wolfartsweier office we can reach every location within roughly 40 minutes.
Are there minimum contract durations for on-site service?
We prefer 24-month contracts because onboarding and stable processes take time. Project work and one-off visits are also available without a contract commitment.
Are travel costs charged separately?
Under flat-rate contracts, travel costs to all covered locations are included. For one-off visits without a contract, we provide a transparent fixed price upfront.
Can businesses outside these locations also be served?
In principle, yes. Our core area covers the listed locations, but companies in the wider Karlsruhe region (up to about 60 km) can also be supported. Please get in touch.